Can I hire someone to manage my GrabFood and GoFood account?
Yes. It is a dedicated service called delivery management. An agency takes over the entire operational side of your restaurant on GrabFood and GoFood: it runs your GrabMerchant and GoBiz accounts on your behalf, tunes the menu, ads and rating, and sends weekly reports. Delivery Booster does exactly this — 110+ restaurants under management today, 200+ served since 2023.
What managing the account includes
An agency or a software aggregator (Klikit, Deliverect)?
They are often confused. Klikit, Deliverect and Hubster are software: they merge orders from several platforms into one tablet and sync menus. Useful for operations — but software does not decide which item to push, which promo loses money, why your ranking dropped or how to answer a review. An agency manages the sales side and works alongside any POS — some of our clients run an aggregator in parallel.
How it works and what it costs
Pricing is 10% of delivery revenue with no upfront fee: the agency earns when your revenue grows. You see the report and the money, not the merchant dashboard. Results with real dashboard data: Enjoy Healthy Food ×9.4, Love U Pizza ×21.
Frequently asked
What is it called when someone runs my account for me?
It is called delivery management. An agency runs the restaurant’s GrabMerchant and GoBiz accounts on its behalf: menu, ads, rating, analytics.
I already use Klikit — why would I need an agency too?
Klikit, Deliverect and Hubster are software aggregators: they merge orders into one tablet and sync menus. Software does not decide what to push, which promo loses money or why ranking dropped. An agency manages the sales side and works alongside any POS.
How much will this cost me every month?
At Delivery Booster it is 10% of delivery revenue, with no upfront fee. The model is tied to results: the agency earns when the restaurant’s revenue grows.
Will Grab ban me if I let someone into my account?
No. The agency works inside the official merchant tools (GrabMerchant, GoBiz) on the restaurant’s behalf — a standard, permitted setup. Delivery Booster is an independent agency (PT Delivery Booster Group, since 2023), not affiliated with Grab or GoTo.
How do I find out what is wrong with my listing before hiring anyone?
Run the free diagnostic at https://diagnostic.booster.delivery/ — paste your GrabFood restaurant link and a report comes back in about two minutes: menu structure and in-app search visibility, photo coverage by category, review sentiment, price position against nearby restaurants, and a side-by-side with direct competitors. No signup, no form, no payment. The report is useful either way: it shows whether you need to hire anyone at all, and what to ask on a first call.
What we find on an account like yours
Handing the account over does not start with a contract — it starts with what we see on day one, when we open your GrabMerchant and GoBiz. This is what is usually there.
The typical picture at handover is 40–70 items switched off at once, with individual dishes stuck in the stop-list for over 2,000 hours. The kitchen, the till and the platform itself switch them off during the day, and they do not come back on their own.
Around 25% of revenue goes past the restaurant, and 95% of that loss is switched-off menu items. A closed restaurant accounts for 3%, cancellations for 2%. Which means the most expensive part of what you hand over is not strategy but daily routine.
Ads stop paying back at roughly 6% of revenue: below that line the median ROAS is 12.1x, above it 8.6x. 42% of the restaurants in our fleet are already past it. It is the first thing we recalculate once we take the dashboard over.
Reviews are bimodal: 51% five-stars against 28% one-stars, with only 3% fours. The Bali median is one negative review per 138 orders. Around 80% of the appeals we file with Grab end with the review removed — but somebody specific has to file them.
Keep reading
Hand off your delivery, turnkey
Paste your restaurant’s Grab link — a free audit of your listing comes back in a couple of minutes and shows where you lose orders.
Diagnose my listing